Single point of contact and notification about illegal content

If you would like to report any kind of illegal content found on Coolbe, we encourage you to visit our Help Centre via Coolbe website (click here).

So that we can process your notification within the shortest possible time, please ensure that it is sent in English or Latvian. If the notification is submitted in other languages without a translation into English or Latvian, please expect delays in our response.

The role of Coolbe: Coolbe is a platform used by sellers who offer their products to customers. Sellers are fully and solely responsible for any information related to their products presented to you. Acting as an intermediary service provider, Coolbe is not responsible for information published by sellers on the Coolbe platform, and sellers remain solely liable for any violation of any applicable legislation by the content published by them. Coolbe reserves any rights of defence with regard to any liability that may arise due to the reported content or actions taken by Coolbe upon receipt of your notification.

Notification content: Please include in your notification any information you consider to be relevant. We will need at least a link or links (URLs) to the pages containing allegedly illegal information, and sufficiently substantiated information on why you consider the content you are notifying us about to be illegal. If you cannot provide us with the reasonably required level of detail, removing the illegal content may take additional time, or may be unsuccessful.

Further actions: We will carefully consider the information you provide us with and will inform you of our decision. When taking decisions and further actions, we may have to communicate the information you submit to third parties (i.e. to those who allegedly published the illegal content, and/or to relevant authorities and attorneys). For this purpose, you grant us a worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works of, and disclose your notification’s content by any means of communication we may consider appropriate and required.

When submitting a notification, you automatically confirm that, to the best of your knowledge, the information you provide us with is accurate, valid and complete. We take any information and notification submitted to us seriously, and kindly ask you to use this channel of communication solely for the purpose of reporting illegal content. If you have any other questions regarding your orders or refunds or would like to receive information on how Coolbe operates, please contact us via Help centre

IMPORTANT: You are responsible for the information that you report, and by doing so you agree to incur any civil and/or criminal liability if the information and allegations submitted are found to be inaccurate, misleading or false.